Privacy policy
This website is owned and operated by Raw NPK Industries South Africa and will be referred to as “we”, “our” and “us” in this Privacy Policy. By using this site, you agree to the Privacy Policy outlined on this page, which governs the collection and use of personal information you may provide through your interaction with the website.
We reserve the right, at our discretion, to update or modify portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to from this site.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular, information that can identify an individual (“personal information”). We encourage you to review this policy periodically for any updates. We welcome your feedback or questions.
Personal Information
Personal information about visitors is collected only when knowingly and voluntarily submitted, such as when you contact us or place an order. This policy ensures compliance with applicable privacy laws in South Africa, including the Protection of Personal Information Act (POPIA).
Minors
We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
Use of Information
Personal information is used only for the purpose for which it is collected, or for related secondary uses. We may retain correspondence or inquiries submitted via the website for customer service, record-keeping, or backup purposes.
Processing of Information
We may share your information only:
- To comply with legal obligations.
- To protect the rights or property of Raw NPK Industries South Africa.
- With employees and service providers who require it to deliver our services.
In accordance with POPIA, we process your personal information where:
- It is necessary for a contract.
- It complies with a legal obligation.
- It protects your legitimate interests.
- It is required for lawful performance.
- It supports our or a third party’s legitimate interests.
Retention
We will not retain personal information longer than necessary unless the law requires it or you consent to a longer period.
Information from Registered Users
When registering with us, we may collect your name, contact details, and preferences. Registration is optional. You may view or update your details by logging into your account.
Credit Card Details
We do not store any credit card information on our servers.
Disclosure
We may disclose personal information:
- If required to by law.
- If needed to prevent fraud, abuse, or harm.
- To third-party service providers acting on our behalf.
Security
We implement reasonable security measures to protect your personal data. However, no internet transmission is ever completely secure.
We will:
- Treat your data as confidential.
- Use technical and organizational measures to safeguard it.
- Notify you in case of any data breach.
- Provide proof of compliance upon request.
Your Rights
You may:
- Request access to your personal data.
- Ask us to correct or update your details.
- Request deletion (subject to legal limits).
- Lodge a complaint with us directly.
Cross-Border Information Flow
We may transfer your information across borders if required for storage or processing by third-party service providers, provided they maintain adequate privacy protections.
Cookies & Analytics
We use cookies to improve your browsing experience and analyze usage. These cookies do not collect personal data and are used to enhance security and performance.
Access to Your Information
We aim to keep your personal data accurate and secure. You may contact us at any time to correct or update your data.
Links to Third-Party Sites
This website may contain links to external sites. We are not responsible for the privacy practices of these third parties. Please read their privacy policies before providing personal information.
Problems or Questions
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: angus@rawnpkindustries.co.za
Phone: +27 83 417 8808
